Terms of Service

1. Who we are

Lock & Key Wellness, LLC (“Lock & Key Wellness,” “we,” “us,” or “our”) is a Florida-based wellness coaching practice owned by Jessica Gonzalez. These terms (“Terms”) govern your use of www.lockandkeywellness.com (the “Site”) and any coaching, consulting, or related services we offer (the “Services”).

By using the Site or engaging our Services, you agree to these Terms. If you do not agree, please do not use the Site or engage our Services.

2. Coaching is not therapy or medical care

Wellness coaching is a goal-oriented, present-and-future-focused service. It is not psychotherapy, mental health counseling, medical care, psychiatric evaluation, diagnosis, or treatment of any condition. We do not prescribe medication or interpret medical tests.

Coaching is not a substitute for professional medical or mental health care. If you are experiencing a crisis, having thoughts of harming yourself or others, or need urgent care, please call 988 (Suicide and Crisis Lifeline) or 911, or go to your nearest emergency room.

3. Eligibility & minors

Coaching for minors (clients under 18) requires consent from a parent or legal guardian. By engaging our Services on behalf of a minor, you represent that you have the legal authority to do so.

4. Sessions, scheduling & cancellation

Sessions are scheduled by mutual agreement and are typically 50 minutes. Once an appointment is scheduled, you are expected to pay the full fee unless you provide at least 24 hours' advance notice of cancellation. Cancellations made with less than 24 hours' notice will be billed at the regular hourly or half-hour rate, except in the case of documented illness, emergency, or other circumstances beyond your control.

If you arrive at a session under the influence of alcohol or other substances, the session will be cancelled, you will be helped to arrange a safe ride home if needed, and the session fee will still apply.

5. Fees & payment

Fees are discussed and agreed in writing prior to your first session. Payment is due prior to or at the time of each session and is non-refundable once a session has been delivered. Accepted payment methods include PayPal, Zelle, Venmo, and major credit cards.

Coaching is a private-pay service and is not billed through health insurance. We do not provide superbills or diagnostic codes.

6. Confidentiality & its limits

Communications between you and your coach are kept private to the fullest extent permitted by law. We will not release information about our work together without your written consent, except where disclosure is required or permitted by law, including:

• If we believe you or another identifiable person is in clear and imminent danger of harm.
• If we receive information indicating that a child, elderly person, or vulnerable adult is being abused or neglected.
• If we are ordered by a court of competent jurisdiction to disclose information.
• If you are a minor, your parent or legal guardian may have access to your records.
• If a collection agency becomes necessary to address nonpayment.

7. Records

Records of services you receive are maintained in password-protected files and, where applicable, paper files secured in a locked cabinet. Access is limited to your coach and authorized administrative staff. Outside-agency requests to release records (e.g., from insurers, employers, or licensing bodies) extend beyond our ability to protect confidentiality and require your written authorization.

8. Communication & technology

Email and text messaging carry inherent privacy and security risks and are not appropriate channels for sensitive personal or health information. Please use them only for scheduling and brief logistical messages. We do not accept friend requests or direct messages from current or former clients on social networking sites in order to protect your confidentiality and privacy.

Online forms submitted through this Site are sent by encrypted email to your coach. While we take reasonable precautions, no electronic transmission is 100% secure. Submit only the information you are comfortable sharing through this channel; we can collect any remaining details together at your first session.

9. Hours & emergencies

You may contact your coach between 9am and 5pm Monday through Friday, excluding holidays, by calling +1 656 227 9547. We are not an emergency or crisis service. If you are in crisis, call 988 or 911, or go to the nearest emergency room.

10. Use of the Site

Content on the Site — including text, images, graphics, and downloadable resources — is owned by Lock & Key Wellness, LLC or its licensors and is provided for your personal, non-commercial use. You may not copy, redistribute, or create derivative works from Site content without our written permission, except where the law or a particular page expressly permits it.

You agree not to use the Site to (a) violate any law or regulation, (b) attempt to gain unauthorized access to any portion of the Site or any system connected to it, (c) introduce malware or harmful code, or (d) submit false or misleading information through any form.

11. Third-party links & embeds

The Site may include links to third-party websites or embed third-party tools (such as a scheduling widget). We do not control these third parties and are not responsible for their content, privacy practices, or availability. Your interactions with them are governed by their own terms and privacy policies.

12. Disclaimers

The Site and its content are provided “as is” and without warranties of any kind, whether express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components, nor do we guarantee any particular outcome from coaching. Individual results vary and depend on many factors outside our control.

13. Limitation of liability

To the maximum extent permitted by law, Lock & Key Wellness, LLC, its owner, and its agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or our Services. Our total liability for any claim arising under these Terms is limited to the amount you paid us for the Services in the three (3) months preceding the claim, or $100, whichever is greater.

14. Governing law & venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms or our Services will be resolved exclusively in the state or federal courts located in Hillsborough County, Florida, and you consent to the personal jurisdiction of those courts.

15. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent change. Continued use of the Site or our Services after a change constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms? Email info@lockandkeywellness.com or call +1 656 227 9547.

See also our Privacy Policy.